Question
From whom should the estate of a deceased Haji who died before completing Hajj, claim refund of the used air-ticket? From the agent or the airliner?
Answer
While it is the obligation of the airline to refund the unused sector of the flight ticket, the estate can claim only from the person/enity who sold the package to the deceased. If the deceased had purchased the ticket directly from the airline, then in this case, the estate can claim directly from airline.
- Source
- themajlis.co.za
- Published in
- The Majlis Vol 21 No 02
- PDF page
- 3
Appears under Questions and Answers (approximate).