Question
A defect in a product was declared to the customer. After he purchased the item, he came back and asked for the sale to be cancelled. He wanted to be refunded. Is the seller obliged to refund him?
Answer
If the defect was declared and the customer accepted to purchase the item with its defect, he has no right to return it. The seller is not obliged to give a refund. Nevertheless, there is considerable reward to cancel and to refund. It is mentioned in the Hadith that one's sins will be forgiven for refunding a customer despite it not being obligatory.
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- Source
- themajlis.co.za
- Published in
- The Majlis Vol 28 No 01
- PDF page
- 8
Verbatim verified against the source PDF
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